Coronavirus (COVID-19) Notice

We are experiencing a high volume of customer phone calls and emails. You may experience an extended wait.
Coronavirus coverages vary by plan purchased. Please read our Coronavirus FAQ page for more information.

CSA Vacation Rental Insurance Claims

If your trip did not go as planned, we are ready to help. For your convenience, you may start a claim 24/7 on our eClaims website - the easiest and fastest way to file a claim.

If you prefer to file manually, claim forms are available that may be sent to our office by email, fax or mail.

Need help? See our most frequently asked Claims questions or call our Claims Department toll-free at 800-541-3522.

The CSA Claims Department Pledges the Following to All Insured Guests:

  • Claim forms are sent the same day as requested.
  • On receipt of your completed claims form, it will be assigned to a representative who will manage the file to resolution.
  • Claims are processed in a timely manner.
  • Phone calls are returned within one business day (most calls are returned on the same day they are received).